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Returns Policy

We take pride in our products and our customer service, for that reason, your satisfaction is our highest priority. If you would like to return your product, we do have a 14 day return policy.

We make returning your products easy. There are no restocking fees or hidden charges, There are no fees if the yarn is returned in its original packaging with all the items that came with the package.

The customer is responsible for packing it back up in the original packaging. 

A Return Label is required in order to return a product. Please contact me via e-mail knittingmad123@gmail.com, Monday through Sunday, 9 a.m. to 5 p.m., 

Return Policy​

  • No Restocking or Handling Fee

Return Policy Guidelines

  • Must be returned in its original boxes.

  • Only orders in the contiguous UK

  • Yarn must return with no damages

  •  Return policy only applies to products purchased at full price which includes any on-site promos.

To prepare returns

  • Get your Return Label:

    • Send us an email, stating that you have read our return policy

    • You can also call us to expedite this process at 01558685659

  • Choose Evri as the shipping company.

  • Contact me with the tracking number of the returning merchandise.

  • Product/merchandise must be insured for the possibility of damage getting lost.

Easy Returns

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  1. Make sure to include all contents sent with the package.

  2. Tape box securely and mark with appropriate shipping address.

Money Back Guarantee

If you would like to return your product you have 14 days to do so. Customers are responsible for any and all shipping charges incurred. When the returned item has been received and inspected, you will receive a credit for the total of your purchase minus the original shipping charge to ship it to you.

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